Billing Information & Terms

These Billing Information & Terms explain how billing information, payments, pricing, order authorisation, refunds, and related transactions are handled when you make a purchase from Hartwell & Co.

By submitting an order through our website, you agree to provide accurate billing and payment information and to comply with these terms.

1. Business Information

Hartwell & Co
418 Bethnal Grn Rd
London E2 0DJ
United Kingdom

Email: contact@hartwellco.co.uk
Phone: +44 7488 357206
Website: hartwellco.co.uk

2. Billing Information

When placing an order, you may be required to provide information including:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information required by the selected payment provider

You are responsible for ensuring that the information submitted during checkout is complete and accurate.

Incorrect billing information may result in payment failure, additional verification, processing delays, or cancellation of an order.

3. Prices and Currency

Product prices are displayed on our website and confirmed during checkout.

For purchases made through our UK store, prices are generally displayed in Pounds Sterling (GBP/£) unless another currency is clearly indicated.

Any applicable shipping charges, taxes, or other charges will be displayed or calculated during checkout where required.

The total amount payable will be presented before you submit your order.

4. Payment Methods

We accept the payment methods displayed as available during checkout.

Payment availability may depend on your device, location, currency, and the payment services currently supported by our ecommerce platform.

Only use a payment method that you are legally authorised to use.

5. Payment Processing

Payments may be securely processed by third-party payment service providers.

When you submit an order, your payment method may be authorised or charged according to the payment method selected and the applicable payment provider's procedures.

We do not recommend sending full card numbers, CVV/CVC codes, banking passwords, or one-time authentication codes to Hartwell & Co by email.

6. Payment Authorisation

By submitting payment details, you confirm that:

The information provided is accurate
You are authorised to use the selected payment method
You authorise the applicable amount to be charged
You have sufficient authority or permission to complete the transaction

Your order may not be processed if payment cannot be successfully authorised.

7. Payment Verification

For security and fraud-prevention purposes, some transactions may be subject to additional checks by us, our ecommerce platform, or the relevant payment provider.

In appropriate circumstances, we may request reasonable information necessary to verify an order.

We will never ask you by email to provide your full payment card security code, online banking password, or one-time authentication code.

8. Failed or Declined Payments

A payment may be declined for reasons determined by your bank, card issuer, or payment provider.

If your payment is declined, you may:

Check that your billing information is correct
Try another available payment method
Contact your bank or payment provider
Contact our customer service team for general order assistance

Hartwell & Co may not be provided with the specific reason why a financial institution declined a transaction.

9. Order Confirmation

After placing an order, you should receive an order confirmation using the contact information supplied during checkout.

An automated acknowledgement that we have received your order does not necessarily constitute final acceptance of the order.

Order acceptance is subject to our Terms of Service, product availability, payment authorisation, and applicable verification requirements.

10. Pricing Errors

We take reasonable steps to ensure that product prices are displayed accurately.

If we identify an obvious or material pricing error affecting an order, we may contact you before fulfilment to explain the issue and provide appropriate options.

If an affected order cannot be fulfilled and payment has already been collected, an appropriate refund will be issued.

11. Promotions and Discount Codes

Discounts and promotional codes may be subject to specific terms, eligibility requirements, expiration dates, or product exclusions.

Unless otherwise stated, promotional offers:

Cannot be exchanged for cash
May have limited availability
May not be combined with other promotions
May be withdrawn or amended where reasonably necessary

Any specific promotional terms presented with an offer will also apply.

12. Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

Once a refund has been issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

For full information regarding eligibility for refunds and returns, please review our Return & Refund Policy.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

contact@hartwellco.co.uk

We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Your applicable statutory cancellation rights are not affected.

14. Billing Security

We use ecommerce and payment technologies designed to support secure transactions.

Customers should take reasonable steps to protect their own payment information and should never provide sensitive payment credentials in response to suspicious or unsolicited communications.

For additional information, please review our Platform Security Notice and Privacy Policy.

15. Fraudulent or Unauthorised Transactions

We reserve the right to review, decline, hold, or cancel transactions where we reasonably suspect:

Fraudulent activity
Unauthorised payment use
Materially inaccurate information
Abuse of our services
Other security concerns

Any action taken will be subject to applicable law and the circumstances of the transaction.

16. Charge Disputes

If you believe there is an issue with a charge from Hartwell & Co, please contact us so we can investigate the transaction.

Email: contact@hartwellco.co.uk

If you believe your payment method has been used without your permission, you should also contact your bank or payment provider promptly.

17. Changes to These Terms

We may update these Billing Information & Terms periodically to reflect changes to our payment methods, business practices, or applicable requirements.

The current version will be published on our website with an updated revision date.

18. Contact Us

For billing, payment, refund, or transaction enquiries, please contact: