Terms of Service

Welcome to Hartwell & Co. These Terms of Service govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms, subject to any rights you have under applicable UK law.

1. About Us

This website is operated by Hartwell & Co.

Hartwell & Co
418 Bethnal Grn Rd
London E2 0DJ
United Kingdom

Email: contact@hartwellco.co.uk
Phone: +44 7488 357206
Website: hartwellco.co.uk

Throughout these Terms, “we”, “us”, and “our” refer to Hartwell & Co. “You” and “your” refer to visitors, customers, and other users of our website.

2. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

Use the website for fraudulent or unlawful purposes
Attempt to gain unauthorised access to our website, systems, or accounts
Introduce viruses, malicious code, or other harmful technology
Interfere with the security or proper operation of the website
Misuse information or content available through our website
Use our services in a manner that violates applicable law

We reserve the right to restrict access where reasonably necessary to protect our customers, website, or business.

3. Online Store Terms

By placing an order through our website, you confirm that the information you provide is accurate and complete.

You are responsible for ensuring that your billing, shipping, and contact information is correct before submitting an order.

You must have the legal capacity to enter into a contract and, where applicable, meet any minimum age requirement associated with a particular product.

4. Products and Services

We aim to provide accurate descriptions, specifications, photographs, pricing, and other product information.

Product colours and appearance may vary slightly depending on your device, screen settings, manufacturing variations, or other reasonable factors.

Product availability is subject to change without notice.

5. Prices

Prices displayed on our website are shown in the currency indicated at checkout.

We may change prices at any time. Price changes will not normally affect orders that have already been accepted, except where permitted or required by law.

Where applicable, taxes and delivery charges will be displayed during checkout before you submit your order.

6. Errors and Inaccuracies

Despite reasonable efforts, our website may occasionally contain typographical errors, incorrect prices, inaccurate descriptions, or availability errors.

If we identify a material error affecting an order, we may contact you to explain the issue and provide appropriate options.

Nothing in this section limits your statutory consumer rights.

7. Orders

Submitting an order constitutes an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Order information is materially incorrect
We identify an obvious pricing or listing error
We reasonably suspect fraud or unauthorised activity
We cannot fulfil the order for legitimate operational reasons

If we cancel an order after payment has been collected, we will issue an appropriate refund.

8. Payments

Payment must be made using one of the payment methods available during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers. Their services may also be subject to their own terms and privacy policies.

9. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery times are provided for guidance and may be affected by circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

10. Returns, Cancellations and Refunds

Eligible returns, cancellations, exchanges, and refunds are handled according to our Return & Refund Policy and applicable UK consumer law.

Our policies do not restrict statutory rights that cannot legally be excluded.

11. UK Consumer Rights

If you are purchasing as a consumer in the United Kingdom, you have legal rights regarding the products you purchase.

Goods must generally be as described, of satisfactory quality, and fit for their intended purpose where applicable.

Online consumers may also have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to applicable exclusions.

Nothing in these Terms is intended to exclude or restrict your rights under the Consumer Rights Act 2015 or other mandatory consumer protection legislation.

12. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts, or special offers.

Unless otherwise stated:

Promotions may be available for a limited period
Certain products may be excluded
Discount codes may not be combined
Promotions have no cash value
Additional terms may apply to individual offers

We reserve the right to withdraw or amend promotions where reasonably necessary.

13. Intellectual Property

Unless otherwise stated, content made available through the Hartwell & Co website, including our original text, branding, graphics, website design, and other materials, is owned by or licensed to Hartwell & Co and is protected by applicable intellectual property laws.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, sell, exploit, or commercially use our protected content without permission, except where permitted by law.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment services, delivery providers, or other services.

We are not responsible for third-party websites or services that we do not control. Your use of third-party services may be governed by their own terms and policies.

15. Reviews and User Content

If you submit a review, comment, photograph, or other content to us, you confirm that you have the right to provide that content and that it does not violate applicable law or the rights of another person.

We may remove content that is unlawful, fraudulent, abusive, misleading, infringing, or otherwise inappropriate.

16. Prohibited Conduct

You must not use our website to:

Commit or encourage unlawful activity
Infringe intellectual property rights
Submit false or misleading information
Harass or abuse another person
Distribute malware or harmful code
Attempt to bypass website security
Collect personal information unlawfully
Conduct fraudulent transactions

17. Disclaimer

We take reasonable steps to keep our website available and information accurate. However, we do not guarantee that the website will always operate without interruption or technical errors.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded under UK law.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability that cannot legally be excluded.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for business losses suffered by consumers where the products were purchased solely for personal use.

19. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable data protection legislation.

Please review our Privacy Policy for information about how we collect, use, store, and share personal information.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, or applicable legal requirements.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively remove rights that have already arisen under an existing consumer contract.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory rights available to consumers under applicable law.

If you live elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to your place of residence.

23. Contact Us

If you have questions about these Terms of Service, please contact: