Platform Security Notice
At Hartwell & Co, protecting our customers and maintaining the security of our online store is important to us. This Platform Security Notice provides general information about the measures and practices used to support a safe and reliable shopping experience.
Secure Website Connection
Our website uses secure connection technology, commonly known as HTTPS/TLS, to help protect information transmitted between your browser and our website.
When entering personal or payment information, customers should always ensure they are visiting the correct Hartwell & Co website.
Payment Security
Payments made through our online store are processed using the secure payment methods and payment providers presented during checkout.
Hartwell & Co does not ask customers to send sensitive payment credentials by email, telephone, social media, or other unsecured communication channels.
Never send us your:
- Full payment card number by email
- CVV/CVC security code
- Online banking password
- One-time authentication codes
- Account passwords
Ecommerce Platform
Our online store may use Shopify and associated technology providers to provide ecommerce, checkout, payment, hosting, and security functionality.
These services maintain their own technical and organisational security measures for the systems they operate.
Account Security
If customer account functionality is available, you are responsible for maintaining the confidentiality of your login information.
We recommend:
- Using a strong and unique password
- Not sharing your password with other people
- Avoiding reuse of passwords from other websites
- Signing out when using a shared device
- Contacting us if you notice suspicious account activity
Fraud Prevention
We may use automated systems, payment-provider tools, and other security measures to identify potentially fraudulent or unauthorised transactions.
In some circumstances, an order may be subject to additional review before fulfilment. We may contact a customer to verify information where reasonably necessary.
We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorised payment activity, or misuse of our services.
Protecting Personal Information
We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, or misuse.
Further information about how we collect and process personal information is available in our Privacy Policy.
Phishing & Impersonation
Be cautious of emails, messages, websites, or social media accounts claiming to represent Hartwell & Co.
Official customer service correspondence should relate to our legitimate business and website.
Our official contact email is:
Our official website is:
hartwellco.co.uk
Hartwell & Co will never ask you by email or unsolicited message to provide your full card security details, online banking password, or one-time authentication code.
Suspicious Communications
If you receive a suspicious message claiming to be from Hartwell & Co:
- Do not provide passwords or sensitive financial information
- Do not open unexpected attachments
- Check the sender carefully
- Avoid following suspicious links
- Contact us directly using the details published on our website
Responsible Security Reporting
If you believe you have discovered a security vulnerability affecting our website, please report it responsibly to:
Please provide enough information for us to understand and investigate the issue.
Do not exploit a suspected vulnerability, access customer information without authorisation, disrupt our services, or perform testing that could damage our systems or affect other users.
Third-Party Services
Our website may rely on third-party providers for services such as payments, hosting, analytics, shipping, or other functionality.
Those providers are responsible for the security of the systems and services they independently operate. Their own privacy and security policies may apply.
No System Is Completely Risk-Free
While reasonable measures are used to support platform security, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their devices, accounts, passwords, and payment information.
Reporting Security Concerns
For suspected security issues, fraudulent communications, or concerns regarding the Hartwell & Co website, please contact:
Hartwell & Co
418 Bethnal Grn Rd
London E2 0DJ
United Kingdom
Email: contact@hartwellco.co.uk
Phone: +44 7488 357206
Website: hartwellco.co.uk