Privacy Policy

At Hartwell & Co, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

1. About Hartwell & Co

For the purposes of applicable UK data protection laws, Hartwell & Co is responsible for the personal information described in this Privacy Policy where we determine how and why it is processed.

Hartwell & Co
418 Bethnal Grn Rd
London E2 0DJ
United Kingdom

Email: contact@hartwellco.co.uk
Phone: +44 7488 357206
Website: hartwellco.co.uk

2. Information We Collect

Depending on how you interact with our website, we may collect information including:

Your name
Billing and shipping address
Email address
Telephone number
Order and transaction information
Products viewed or purchased
Account information, if you create an account
Customer service communications
Device, browser, and IP information
Website activity and interaction data
Marketing preferences
Information necessary to prevent fraud and protect our website

Payment information may be processed securely by our payment service providers. We do not require customers to send full payment card details to us by email or other unsecured communication methods.

3. How We Collect Information

We may collect personal information directly from you when you place an order, create an account, contact customer service, subscribe to communications, or otherwise provide information through our website.

We may also receive certain information automatically through cookies and similar technologies or from service providers that help us operate our online store.

4. How We Use Your Information

We may use personal information to:

Process and fulfil orders
Arrange shipping and delivery
Process eligible returns and refunds
Provide customer support
Communicate about your orders
Operate and improve our website
Maintain customer accounts
Detect and prevent fraud or misuse
Protect the security of our services
Meet accounting, tax, and legal obligations
Send marketing communications where permitted by law
Understand how customers use our website

We only process personal information where we have an appropriate legal basis under applicable data protection law.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

Contract: Processing is necessary to provide products or services you have requested or to take steps before entering into a contract.

Legal obligation: Processing is necessary for us to comply with applicable legal requirements.

Legitimate interests: Processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud, improving our services, and managing our business, provided those interests are not overridden by your rights.

Consent: Where required, we may ask for your consent, for example for certain marketing or cookie-related activities. You may withdraw consent where applicable.

6. How We Share Personal Information

We may share personal information with trusted service providers where necessary to operate our business, including providers involved in:

Website hosting and ecommerce services
Payment processing
Order fulfilment
Shipping and delivery
Customer support
IT and website security
Analytics
Marketing services, where permitted
Professional, accounting, and legal services

We may also disclose information when required by law, regulation, court order, or a lawful request from a competent authority.

We do not sell personal information in the ordinary meaning of selling customer information for money.

7. Shopify

Our online store may be hosted using Shopify, which provides the ecommerce infrastructure used to operate our website.

Information submitted through our store may therefore be processed through Shopify and relevant service providers as necessary to provide ecommerce functionality.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website usage, improve performance, and support advertising or marketing where permitted.

Where required by applicable law, non-essential cookies will be used according to your choices or consent.

You can also control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

9. Marketing Communications

Where permitted, we may send information about products, services, promotions, or other updates.

You can unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us at contact@hartwellco.co.uk.

Service-related communications concerning an order or account may still be sent when necessary.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. International Data Transfers

Some service providers may process personal information outside the United Kingdom.

Where required, we take appropriate steps to ensure international transfers are made using safeguards recognised under applicable UK data protection law.

13. Your UK Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information in certain circumstances
Request restriction of processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing relies on consent
Object to certain direct marketing

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, contact us at contact@hartwellco.co.uk. We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can review your concern.

You may also have the right to make a complaint to the UK Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

15. Children's Privacy

Our services are not intended to knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their privacy practices.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.

When appropriate, the updated version will be published on our website with a revised Last Updated date.

18. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact: