Payment Method

At Hartwell & Co, we aim to provide a simple and secure checkout experience. This page explains the payment options available when purchasing through our online store and provides important information about payment processing and security.

Accepted Payment Methods

Depending on availability at checkout, Hartwell & Co may accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Discover
  • Diners Club
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay

The payment methods actually available for your order will be displayed at checkout. Availability may vary depending on your device, location, currency, and payment provider.

Currency

Prices on our UK website are generally displayed and processed in Pounds Sterling (GBP/£) unless another currency is clearly shown during checkout.

Your final order total, including any applicable delivery charges, will be displayed before you submit payment.

Secure Payments

Payments are processed through the payment services available through our ecommerce platform.

Payment information is transmitted using secure connection technologies designed to protect information during checkout.

Hartwell & Co will never ask you to send your full card number, CVV/CVC security code, online banking password, or one-time authentication code by email.

Payment Authorisation

By submitting an order, you confirm that you are authorised to use the payment method provided and that the billing information you submit is accurate.

Your bank or payment provider may require additional authentication before approving a transaction.

Payment Confirmation

Once your payment has been successfully processed, you should receive an order confirmation using the email address provided during checkout.

Please review your confirmation and contact us if you notice an error with your order information.

Declined or Failed Payments

If your payment is declined, please check that:

  • Your payment details are correct
  • Your billing address matches your payment information
  • Your card has not expired
  • Sufficient funds or credit are available
  • Any authentication requested by your bank has been completed

Your bank or payment provider may decline a transaction for reasons that are not disclosed to Hartwell & Co.

If the issue continues, contact your bank or try another payment method available at checkout.

Fraud Prevention

Transactions may be subject to automated or manual security checks designed to help prevent fraudulent or unauthorised payments.

We may delay, decline, or cancel an order where we reasonably identify a payment or security concern, subject to applicable law.

Refunds

Approved refunds are normally returned to the original payment method used for the purchase.

Once we issue a refund, your bank, card issuer, or payment provider may require additional time to process the transaction.

For complete information about eligibility and procedures, please review our Return & Refund Policy.

Payment Information & Privacy

Personal information associated with your transaction is handled in accordance with our Privacy Policy.

For additional information regarding billing and transactions, please review our Billing Information & Terms.

Contact Us

If you have a question about a payment or transaction, please contact:

Hartwell & Co
418 Bethnal Grn Rd
London E2 0DJ
United Kingdom

Email: contact@hartwellco.co.uk
Phone: +44 7488 357206
Website: hartwellco.co.uk